Frequently Asked Questions
There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.
We proudly serve the pets of Penticton, BC and beyond.
How do I book an appointment?
Are we accepting new patients?
Do we offer payment plans?
We take Scratchpay.
Do I need an appointment for drug refills?
These rules can often be difficult for our staff to explain to clients who come to the clinic to purchase a product assuming they can do so without having a veterinarian examine their animal. We understand that this may be inconvenient, but regulations exist to protect the well-being of your pet and we are duty-bound to abide by them.
Why does my pet need a physical examination before receiving a vaccination?
What happens after my pet is dropped off for surgery?
After your pet has had the necessary procedure needed, next, we make them comfortable with blankets, heating and monitoring. As the day progresses and they start to awake they are nearing time to go home.
At any point in the day, we would gladly have you call us to see how your pet is doing. We can keep you updated on how awake they are and when would be good to go home.
What do I do if my pet is having an emergency?
Please be advised, there could be an emergency fee applied if we need to move an appointment to accommodate the emergency.